Do you offer combined shipping?
Yes. The best method for getting combined shipping is to use the "Add to Cart" button on the listing, build a single cart of all the items you are wanting to purchase, and then checkout once, this will ensure that if your order qualifies for free shipping you will not be charged for shipping.
Where do you ship from for US buyers?
We have distribution centers all over the United States and will ship from the closest one to your location where the product is in stock.
Can I get a discount?
We pride ourselves on not only low price, but also great service, but we can occasionally offer discounts on volume purchases. If you want to buy multiple quantities of the same product, multiple different products or found the item cheaper somewhere else please contact us and we will respond within 48 hours if we are able to offer a discount.
Do you ship internationally?
Yes, we use eBay's Global Shipping Program to ship to International buyers. We offers this program on most of our items but not all. You are responsible for knowing the compatibility of products for your country as we will NOT accept returns or exchanges from international buyers.
How much is international shipping?
Shipping will be fully calculated at checkout and will include any appropriate duties/taxes for your country. EBay calculates the final shipping since we use eBay's Global Shipping Program for international buyers. We do not accept returns or exchanges for international shipments so make sure the product will work in your country before purchase.
Will I receive a tracking number for international shipments?
Yes, you will receive multiple tracking numbers. One will be from us for the tracking from our distribution center to eBay's Global Shipping Program distribution center. EBay will then send you tracking number/s from the shipment from their warehouse to you. EBay is responsible for all shipping once the package leaves it's distribution center.
What countries do you ship to?
We ship to almost all countries, but not all for all products. We use eBay's Global Shipping Program for international buyers, so if you are unable to checkout because of where you live we will not be able to ship to you.
Do you offer combined shipping on international shipments?
Yes, but you must add all products to the cart before checking out. We use eBay's Global Shipping Program for international buyers and eBay will calculate your final shipping costs since they are responsible for shipping the product to you. If you do not add all items to the cart you will not get a combined rate.
What is the return policy for international buyers?
We do not accept any returns or exchanges for any reason from international buyers. It is your responsibility to know if a product will be compatible for your country. We cannot offer advice if a product will work for your country or application.
What if my item arrives damaged, such as broken glass, or incomplete for an international shipment?
If you bought your item through eBay's GSP and it arrives damaged or incomplete you will have to contact eBay to place your claim. We are not responsible for the shipment once it leaves the US. Some products have a higher chance of damage, such as glass in lighting products, so please take this into account when you make your purchase. We will not replace glass if is arrives damaged.
I live outside of the US, will the product work for me?
If you are an international buyer it is your responsibility to know if a product will work for your country and application. We cannot give advice on compatibility since we do not know all the building codes, regulations and standards for all countries. We do not accept returns or exchanges for any reason from international buyers.
Where do you ship from for international buyers?
We have distribution centers all over the United States and will ship from the closest one to eBay's Global Shipping Program distribution center where the product is in stock. Once we ship to eBay's GSP distribution center, eBay will ship the package to you.