The default shipping rate and method listed are for residential or commercial destinations within the continental 48 United States (PO Boxes not included). We only ship to the shipping address provided by eBay/PayPal with your payment. And we do not ship to these locations: PO Boxes, APO/FPO locations. Additional shipping fees are required for all other locations including, but not limited to: Alaska, Hawaii, Puerto Rico, Guam, Canada and other countries outside the USA. We ship our bathtubs with contracted trucking company.
• We will only ship bathtub after we verify your contact info.
• We will make every attempt to process and ship all items within 1-2 business days of your cleared payment.
• Following order processing, please allow proper time for delivery.
• FedEx Ground shipments arrive within 3-7 business days.
• We will update your eBay record with tracking information and send an e-mail confirming shipment.
If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay.
You may return merchandise purchased from Inspiration Home Improvement for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
Refunds are applied to the payment method used at the time of purchase 2-3 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge. If you purchase the item with "Free Shipping", actual shipping fee will be deducted from your refund payment.
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. You can also contact us, if you need further assistance.
Merchandise that is discovered to be defective upon receipt will be replaced. We will ship you a new one if we can not resolve the problem.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately and provide us with photo of the damage part(s). We will work with you to resolve any problem by replacing the damaged parts or merchandise.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse return shipping cost. If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Please send us a message through eBay (Monday-Friday, 9AM-5PM Pacific Time) to receive an RMA number.
All returned merchandise must be in original condition, and must include the original factory box and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), and all instruction paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. Your refund process will be delayed if any of these conditions are not followed. To locate the nearest shipping outlet, you may contact the following carriers:
• USPS (Post Office)
Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Inspiration Home Improvement.