ORM-D (Hazardous materials) products must be shipped ground. This may cause an increase in transit time resulting in a delayed delivery.
Please keep in mind, some of our products ship FedEx SmartPost. FedEx picks up the packages but your local USPS Post Office will deliver the package instead of FedEx. If you receive mail at a P.O. Box, please provide a P.O. Box as your primary address for FedEx SmartPost eligible products. If you are unsure of the shipping method, please contact us via telephone for assistance.
Orders usually leave our warehouse within 2 business days. We ship items out Monday through Saturday. We do our best to ship all items in a timely manner, but occasionally orders are delayed. This can be due to manufacturer backorder or a miscalculation of stock on our part. If a complication occurs you will be notified quickly and given the option of a refund.
Please provide a physical address (not a PO Box) for large items.
Once your tracking number is received from our warehouse, it will appear on the transaction in your eBay account and you will be notified by email.
Canadian Buyers - If your item qualifies for GSP see below, otherwise Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). These will be charged to you upon arrival.
International Buyers (GSP) - Packages are shipped internationally using eBay's Global Shipping Program. This means your shipping and customs fees will be calculated up front. All packages are shipped to a central location in the US where eBay handles all processing for international shipment. You will be provided with complete tracking from our store to you. See
GSP terms & conditions.